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Description

Job ID: 51495

Field Support Specialist
Our client is hiring a Field Support Specialist for their team in Hillsboro, Oregon.

Responsibilities:
Ensures quality of field service support provided by vendor to our retail stores.
Ensures proper field service support processes are followed by teams and helps to educate teams/team members on process.
Provides ideas and executes (when applicable) those ideas to promote efficiency.
Potential for travel to support new store openings/re-models/re-locations and other company events.

Skills:
Experience with ITSM Tool(s) – ServiceNow experience preferred.
Familiarity with ITIL – certification preferred.
Able to get along and work with various cross functional teams.
Self-starter.
Problem-solver.
Process-oriented with a focus on continuous improvement (finds inefficiencies, suggests efficiencies).
Strong communication skills (speaking and writing).
Strong analytical/critical thinking skills.

Works with (primary partners/stakeholders):
Retail Support Teams.
Vendor teams.
Store Operations.
New Store Opening team.
Product/Engineering teams.


Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide.  Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.

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