As Director of Retail Services you will obsess over improving and evolving how to serve consumers at retail across the globe. Your job is to develop a portfolio of services that remove friction from the shopping experience and create distinction for new store concepts. You will be responsible for driving these service work streams across the organization—setting the service strategy, business model and operational plan—end to end.
You will work closely with the Stores Concept Team, Service & Experience Design team, Retail Digital Product, and other cross-functional teams to push the thinking on these service work streams. It is expected that all of these opportunities will be grounded in consumer insights, validated through a test and learn approach, and quantified through expected outcomes.
Director of Retail Services Responsibilities
Set the strategy, vision, experience, value proposition and business model for key concept services across the globe.
Partner with Store Concepts, Service Experience Design, Digital Product, and other cross-functional teams to together innovate on the service proposition.
Identify business targets, membership targets and KPIs for each service; partner with our Consumer Data Science team to brief-in real-time analytics and identify larger trends and learnings.
Retail Trend Expertise - serve as a center of excellence around new retail services—physical & digital; inspire teams on what is possible.
Director of Retail Services Qualifications
Bachelor's degree; MBA or advanced degree is preferred.
6 years+ of work experience, experience in developing and delivering consumer-centric services across digital and retail.
Proven ability to shape and drive strategic agendas, inclusive of strategic visioning, expert data synthesis, and high-profile communications (compelling, high impact storyteller).
Strategic and growth mindset with proven ability to drive growth with a test and learn approach across a newly formed service or business model. Proficient in financial analysis and modeling.
Strong interpersonal skills and ability to work a complex global / geo stakeholder team. to reach project milestones, whilst also a pro-active self-starter who can work independently. Ability to communicate effectively and build relationships with internal partners and leaders throughout the organization.
Self-directed and comfortable working in ambiguous environments.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.