Job ID: 38649
Desktop Support Specialist
Our client is seeking a Desktop Support Specialist to join their team in Portland, OR. The Desktop Analyst is an integral part of IT and the organization. They are the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong desktop skills. This position is focused on desktop support.
Responsibilities of the Desktop Support Specialist
Support end users with desktop support, deployment of hardware and software. Display a high-level of customer service and professionalism. Management of tickets and ticket queues Management of customer service relations Performs miscellaneous other duties as assigned.
Demonstrates an ability to document and verbally communicate processes.
Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
Strong customer service orientation and commitment to insuring timely, quality solutions to internal customer issues.
Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risk and seeks to mitigate them before they occur.
Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Good organizational skills and a self-directed team player. Remains open to others’ ideas, and exhibits a willingness to try new things.
Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, and is able to read and interpret written information.
Demonstrates excellent written and verbal communication skills.
Listens effectively, transmits information accurately and understandably, and actively seeks feedback.
Effectively presents and explains information to various group sizes and levels of knowledge.
Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors, and others.
Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Qualifications of the Desktop Support Specialist
Strong IT skills, including proficiency with Microsoft’s Active Directory, WDS, DHCP, DNS, and networking concepts.
Excellent communication and interpersonal skills.
Proficiency working with desktops including laptops, Macs, tablets, Windows 7, Windows 8.
Certifications such as A+, MCSA, MCDST.
PowerShell scripting ability.
PDQ Deploy and Inventory experience.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.”
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