Responsible for supporting the day to day desktop needs of assigned customers. This position is accountable for ensuring the effective delivery of services through planning day to day priorities, providing technical assistance, providing project leadership, providing customer education and implementing continuous improvements. Accountable to provide technical leadership to ensure the highest level of service and support to all Information Services & Technology customers by working with Customer Support Analysts and Engineers to troubleshoot and resolve medium to complex problems in the end user computing environment.
Desktop Support Responsibilities
Ensure follow through on medium to complex issues by: cataloguing day-to-day tracking and resolution of medium to complex customer report IT problems and service requests; working directly with customers and members of other teams to troubleshoot and resolve telephone and desktop incidents.
Participate in the design and development of standard desktop hardware configuration and operating system image development.
Provides technical leadership, guidance, mentoring and advanced support to Customer Support Technicians.
May create, or assist in creating, application packages using Microsoft System Center Configuration Manager (SCCM); manage and administer organization’s identity and access management applications and appliances.
May lead or assist with projects involving software deployment and implementation of server or work station based applications. Train customers in how to access the software.
Perform duties of Desktop Analyst in assigned customer support areas.
Performs other duties as assigned.
Desktop Support Qualifications
High School Diploma or equivalent preferred
Minimum of 4 years experience in technical support, including troubleshooting desktop PC’s running current Windows Operation systems, printers and other peripheral hardware. Formal education can be substituted for experience.
Two years experience in desktop software configuration is preferred.
Experience with technical support of Windows servers, hubs, switches and routers is preferred.
Experience with project leadership of key desktop initiatives such as Software rollouts, hardware upgrades is preferred.
MCSE certification is preferred but not required.
Strong knowledge of Microsoft Office and Backoffice client applications.
Knowledge of local area networking.
Solid understanding of current technology and trends in information management.
Ability to handle multiple tasks and projects simultaneously.
Strong written and verbal communication skills.
Strong customer service skills.
Ability to work independently with minimal supervision.
Ability to work as part of a team in a collaborative manner.
Ability to exercise good judgment in analyzing, appraising, evaluating and solving problems of a difficult procedural or technical nature.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.