Deskside Services Analyst
Our client is hiring a Deskside Services Analyst for their team in Beaverton, Oregon.
Deskside Services Analyst Responsibilities
Provide escalation and management of Infrastructure issues by liaising & communicating with service provider and business throughout the end to end process.
Ensure escalated issues are addressed and resolved within business SLA’s (Service Level Agreement).
Regularly engage and maintain relationships with representative(s) from external IT Service Provider(s) to ensure reliable and fully functional services from their catalog of service offerings.
Shape and represent IT service offerings to internal customers.
Work with the business users to translate customer requirements into potential IT solutions.
Understand and act upon customer abilities/priorities and service provider's expectations to tailor the systems for mutual benefit.
Assist in Educating and training current business users on the IT help desk setup and the benefits of our technology/systems to their role or business.
Ensure internal and external end users benefit from implemented enhancements.
Provide visibility and measurement of results against customer service metrics.
Responsible for ensuring business and Service Provider process compliance.
Provide input to the creation and updating of Service Provider SLA (Service Level Agreements).
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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