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Description

Job ID: 43085

***Not able to use 3rd Party Agencies***

Customer Service Specialist
Our client is looking for a Customer Service Specialist to join their team in Beaverton, Oregon. As a Customer Service Specialist for our client, you will act as a direct liaison between internal and external business partners to analyze and help resolve escalated or complex consumer related issues with the end goal being a win-win resolution. 

Customer Service Specialist Responsibilities
You will respond efficiently, accurately, and professionally to a variety of consumer transactions/inquiries through verbal (telephone), written, and electronic communication, acting as a consumer advocate while protecting and promoting integrity and sound business practices. 
This role calls for a tactful approach and requires the ability to perform well within a team environment with a strong customer service orientation. 
As part of an experienced team, you will a resource for your peers and have an “always available” mindset for consumer contacts. 
You will be asked to communicate effectively, apply judgment, decision making, and knowledge of our business to key partners. 
You will be looked to as an expert resource for training and coaching on all systems. 
You will share best practices and serve as a mentor to team members to support training and development of individuals. 
You will be expected to reduce the overall turn time for issue resolution to ensure a premium experience for consumers. 
You’ll also assist in providing employee performance feedback to team and management. 
You'll become trained in other areas of the department and provide cross-functional support as required. 
You'll be responsible for proper utilization of phone and computer systems while following established department policy and procedures.
You will be responsible for monitoring workload volumes and working with teammates and management to ensure timely resolution. 
In addition, you'll partner with management, Business Analysts, Systems Analysts and IT to continually seek business process improvements. 
Finally, you'll complete special projects as needed.

Customer Service Specialist Qualifications
Bachelor's degree in Business or related field required.
2 years' related work experience in lieu of a degree.
Minimum 3 years' experience in Customer Service, Retail and/or Sales, including 1 year of experience in a lead or supervisory role.
Strong Customer Service skills are critical, including experience with escalated customer service issues.
Experience providing Customer Service via multiple methods (phone, e-mail, live chat, face-to-face, postal mail, etc.) desired.
Strong problem solving/resolution skills.
Superior decision making skills, including the ability to quickly understand and analyze new information and situations.
Strong multi-tasking and organizational skills.
Must demonstrate initiative and the ability to work independently within a diverse team environment.
Effective oral communication skills and extensive written communication skills.
Experience with Right Now web tool a plus.
Retail and/or e-commerce experience preferred.


Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen 
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide.  Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.

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