Customer Service Specialist
This position provides customer order and technical services support by directing calls, answering routine technical questions, and taking orders as appropriate. Incumbents also process equipment parts orders and modifications, research customer questions, and prepare various reports.
Customer Service Specialist Responsibilities
Works closely with Customer Service Reps, Purchasing, and Manufacturing to ensure accuracy and timeliness of customer orders.
Processes and configures equipment and component orders following established guidelines, routinely researches information to ensure accuracy of product orders, and creates/modifies reports as necessary.
Posts records, prepares schedules, and occasionally compiles reports and special studies to verify and ensure accuracy in ordering procedures.
Documents processes and order notes as necessary and maintains a variety of files.
Occasionally writes up change orders and may provide basic product and/or price information to customers.
Processes and maintains confidentiality of information, referring information requests outside the normal guidelines to area supervisor or manager. Also expected to maintain an acceptable dependability level and must not pose a risk to self or others.
Customer Service Specialist Qualifications
Generally requires approximately 3+ years of related administrative experience with expertise in using basic computer software applications.
Ability to build strong customer relationships and convey a positive image of the company.
Must be able to read, write, and communicate in English with a demonstrated ability to follow written and oral instructions and troubleshoot problems when necessary.
Requires fundamental mathematical and analytical skills to compile reports, spot inconsistencies, and understand the business impact of results. Must also have the ability to maintain accurate accounting records.
Demonstrated ability to work both on a team and independently, using judgment to shift priorities as necessary.
Ability to understand and maintain confidentiality, track progress on project work, and must possess strong organizational skills.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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