Our client is looking for a Customer Service Representative to join their team. This role will be communicating with both Spanish and English-speaking consumers. Proficiency in Spanish both written and spoken is required for this facet of this team.
Customer Service Representative Responsibilities
Answer in-coming telephone, emails, and chats from Consumers.
Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available.
Drive the relationship with the customer through constant communication maintaining a proactive approach.
Maintain kpis for coverage and service.
Communicate professionally, with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication.
Drive the relationship with internal stakeholders: Sales, Credit, Business Units, and Distribution Centers as needed.
Enter orders for fulfillment requests and follow the order process to conclusion.
Track and maintain orders: analyze and interpret system generated reports.
Resolve credit issues and allocation holds working through Credit and the Planning team.
Ensure accurate and timely delivery of products to accounts.
Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.
Customer Service Representative Qualifications
Proficiency in Spanish both written and spoken is required.
Strong verbal and written communication skills & multi-tasking required.
Computer skills: MS Word, Windows, Excel, PowerPoint.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.