Customer Outreach Specialist
Our client is looking for a Customer Outreach Specialist to join their team in Tigard, OR.
Customer Outreach Specialist Responsibilities
Performs mortgage loan servicing tasks with a high degree of customer service, including; payoff processing, new loan boarding, billing, reconveyances, payments and error resolutions, audits.
Performs mortgage loan servicing and support activities such as, ARM / BALLOON noticing, Re-amortizations, SCRA tracking.
Performs Escrow Servicing including; annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring and forced placed insurance.
May be point of contact for internal and external phone inquiries and servicing related tasks.
Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects.
Assists coworkers and management in solving problems.
Takes personal initiative and is a positive example for others to emulate.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation and investor rule changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
Actively learns, demonstrates, and fosters the corporate culture in all actions and words.
May perform other duties as assigned.
Customer Outreach Specialist Qualifications
High school diploma or GED required. Associate's Degree or equivalent experience preferred.
1+ years of experience in banking, loan servicing or equivalent experience.
Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures.
Proficient in math, analytical, multi-tasking and problem solving.
Possess excellent interpersonal, verbal, and written communication skills.
Proficient in computer software including Word, Excel, loan servicing systems and other office equipment. Ability to trouble shoot and determine best work flow practices
Ability to work in a service oriented environment with high work volumes and deadlines.
Demonstrated critical thinking and analytical skills.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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