Customer Care Supervisor
Our client is looking for a Customer Care Supervisor to join their team. The Customer Care Supervisor is responsible for the oversight of the call center, web services, and refinance opportunities.
Customer Care Supervisor Responsibilities
Assist in the management of all aspects of customer contact processes including customer service and loss mitigation.
Manage day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals.
Build an effective team committed to delivering world-class customer care and achieving department and organization goals.
Accurately assess the strengths and development needs of employees including timely and specific feedback and performance management.
Develop and implement effective policies and procedures to ensure timely, accurate, cost-effective, and excellent service.
Identify and analyze escalated problems and provide guidance to team members for resolution.
Negotiate solutions and acts as a liaison with internal and external customers when needed.
Customer Care Supervisor Qualifications
Prior supervisory/lead experience in a call center atmosphere.
Ability to coach and develop employees.
Ability to lead a team to reach performance objectives and goals.
Exceptional verbal and written interpersonal skills.
Proficiency in using MS Office Suite required.
Highly detail-oriented and able to organize multiple priorities.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.