***Not able to use 3rd Party Agencies***
Global Training Content Developer/Instructional Designer
Our Beaverton client is looking for a Global Training Content Developer/Instructional Designer. The Global Training Content Developer/Instructional Designer provides training to company stores and Consumer Services contact centers across Service, Operations and Product focuses. The Content Developer/ID will join a fast-paced team to develop training content to help store and contact center teams continuously grow the cultural, service, operational and product knowledge necessary to drive results.
You will support a variety of training programs including: Product knowledge, service, onboarding, store leadership, and store operations. You will write training content, design activities and resources, and work as a thought partner with the extended training team.
You will organize, lead and participate in meetings to gather the right content and translate information into creative and impactful training – both digital and print. A keen sense of inquiry and the ability to distill complex information into its most critical pieces are essential.
Global Training Content Developer/Instructional Designer Responsibilities
Develop scalable and sustainable learning materials for employees, both written and digital.
Ensure a service focus is present in all training materials.
Create engaging activities designed to enhance learning experience and evaluate understanding.
Produce high-quality work with proven ability to meet aggressive deadlines.
Collaborate and communicate effectively with teammates and cross-functional team members.
Develop subject-matter knowledge and expertise for assigned content areas.
Global Training Content Developer/Instructional Designer Qualifications
Experience developing and designing training content.
Experience working in a retail store.
Experience working in a contact center a plus.
Excellent written communication skills and ability to influence across various leadership levels.
Experience with digital/mobile learning tools a plus.
Attention-to-detail, multitasking ability, and desire to excel in a fast-pace environment.
Proficiency with Keynote and Microsoft Office products.
Bachelor's degree, preferably in Education, Business, Adult learning, Instructional Design, English/Writing or a related field.
3-5 years of professional work experience creating training.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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