Contact Center Support Specialist
Our client in Portland, Oregon has an immediate need for a Contact Center Support Specialist. This role is critical to the organization's success.
This position will be working remote temporarily anticipating to return onsite in 2021.
Contact Center Support Specialist Responsibilities
Assist customers via incoming phone/email regarding changes to billing information and non-payment terminations.
Update system records with collections efforts, amendments, and renewals.
Assist with negotiating payment plans and prepare revised billing statements.
Identify and recommend process and workflow improvements.
Recommend alternative administration options, negotiate exceptions to established procedures.
Work on special projects as needed.
Contact Center Support Specialist Qualifications
1 year prior experience in call center, or customer service; experience with financial services, benefits, or insurance a plus.
Proficient in Microsoft Word, Excel, and Outlook.
Excellent communication skills (verbal and written).
Strong attention to detail and ability to work with multiple or shifting priorities.
Ability to handle sensitive information.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.