Our client is seeking a tech-savvy Collections Manager to join their team. This company offers generous benefits and has been growing for more than 20 years.
Collections Manager Responsibilities
Oversee the daily operation of the department; ensure calls are handled efficiently and effectively.
Train new hires and provide feedback to team members.
Identify and coach on disciplinary and performance problems; respond/resolve employee relations issues.
Build out and monitor metrics and KPI's.
Coordinate with other managers to discuss staffing needs, scheduling, training methods, and developing reward/recognition programs.
Establish and implement procedures and processes that align with the department’s strategy.
Additional duties as needed.
Collections Manager Qualifications
2+ years supervisory experience; financial services experience preferred.
1+ years of collections experience within a call center environment.
1+ years experience developing metrics using SQL; familiar with Python a plus.
Advanced Excel (Familiar with Macros).
Excellent communication skills including negotiation and follow-up skills.
Highly organized with the ability to prioritize work on multiple tasks.
Strong analytical, critical thinking, problem-solving skills with attention to detail.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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