***Not able to use 3rd Party Agencies***
Our client is seeking a Change Manager to join their team in Vancouver, WA. The Change Manager assists management with developing initiatives, strategies, projects, and services that affect the operations, construction, and maintenance of the transmission system. This position will work collaboratively and across transmission organizations to assist management with the implementation of operational excellence initiatives. This position also assists with training development and facilitation. A valid U.S. driver license is required and up to 5% local travel is possible. Up to 5% over time is anticipated.
Change Manager Responsibilities
Support business stakeholders and facilitate gathering and analyzing information using standard tools and approaches to:
Clarify business operations, functions, problems;
Document/map the current and future state;
Identify solution alternatives, evaluate the alternatives, and define procedures.
Provide process and organizational expertise for facilitating, planning, and executing approved business operations and change initiatives consistent with TF's strategic business objectives.
Research, interview internal customers / end-users, stakeholders and other interested internal parties to gather and understand customer / end-user requirements and/or business process, procedure or workflow development; present solution recommendations to management and stakeholders for consideration and approval.
Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs; incorporate findings and insights into project and change management plans, decision-making information and recommendations, and other project considerations as appropriate.
Evaluate proposed and in-flight Transmission Field Services initiatives, including:
Assisting with the preparation of business cases in support of stakeholders/customers by:
Conducting interviews with stakeholders to identify requirements;
Drafting/developing requirement documentation for review by the manager.
Assisting managers with:
Strategic Planning and decision-making and internal controls by collecting and presenting decision support materials;
Risk assessment by working with a wide array of subject matter experts to fully understand the impact of a proposed change;
Educating stakeholders/customers on how to use ad-hoc reporting capability.
Assist with the development of assessments of operational, cultural, and organizational capabilities, resources, and risk factors. Provide recommendations as to whether ongoing programs, projects, operational processes, and IT support systems should be initiated, eliminated, or redesigned. Recommendations should include verification that initiative outcomes can be successfully managed, integrated and implemented.
Assist with the performance of risk analysis by considering multiple risk factors, including:
Cost vs. benefit for Transmission and the Agency
Effectiveness of cost and project management controls;
Level of effort required for project completion.
Support the coordination of planning and execution milestones, schedules and tasks to facilitate successful completion of assigned initiatives by developing project plans and communication strategies for review and approval by the manager. Identify project deliverables and deadlines, including coordination of communication plans, change management plans, "as is" and future state assessments, user guides, desk manuals, and other necessary support tools.
Recommend program evaluation criteria and procedures that incorporate performance metrics, compliance requirements, and lessons learned.
Recommend programmatic and process changes to functional managers based on trends and stakeholder feedback.
Provide organizational and process analysis, reengineering, program planning, and evaluation, and transition planning to facilitate the successful development and implementation of Transmission's business and strategic initiatives.
Assist with the analysis of organizational structure, functions, and processes in order to recommend changes for more effective allocation of resources, personnel utilization, management practices and procedures, systems and controls, delegations of authority, operational methods, and organizational efficiency.
Recommend methods for enhancing the efficiency and effectiveness of projects, programs, and procedures through process modification and application of evolving technology.
Maintain regular, consistent and effective communication regarding project/assignment status and concerns, with appropriate parties, including the manager, project manager, stakeholders, project team, business analyst team, etc.
Collaborate with subject matter experts to convey the management-approved technical vision and to analyze potential tradeoffs between usability and performance needs; work with project PM, business leads and appropriate manager/personnel to reconcile and determine acceptable “tradeoffs”.
As requested, perform appropriate testing of recommended and/or management-approved solutions, which may include creating / drafting and recommending new analytical tools or components, new or revised workflows, processes, standards, business-case criteria, and/or mitigation measures.
Provide Quality Assurance (QA) and /or User Acceptance (UA) testing to analyze, create, and execute test cases and scripts, verifying that configurations are functioning as designed and aligned with requirements.
Develop /draft documentation to: 1) analyze and validate repeatability of processes; 2) facilitate training on new analytical tools; and, 3) support business continuity and knowledge transfer.
Assist management with integrating and aligning Transmission Field Services training programs and processes with other company-wide initiatives by conducting training needs assessments with stakeholders and clients, compile functional and training requirements, determine training needs and organize findings for recommendations of training solutions and approaches.
Provide/facilitate training for Transmission Field Services on Cascade, Vegetation Management System,
Service Request System and training to support business process improvement efforts and operational excellence initiatives.
Change Manager Qualifications
A degree in the disciplines outlined below is preferred:
With an applicable Associates degree in Instructional Design, Education, Training, Management, Business Administration or
Computer Science (or closely related field), 10+ yrs of experience is required.
With an applicable Bachelor’s degree in Computer Science, Engineering, Business Management, Organizational
Development or closely related field), 8+ years of experience is required.
Without an applicable degree, 12+ years of experience is required.
Experience should include direct experience in business analysis and/or project management and be progressively more technical in nature.
Required Technical Skills & Experience
Direct work experience and knowledge of analysis and change management principles and methodologies with a solid understanding of how analytics and change management support the change process.
Demonstrated experience with analysis, project and change management approaches, tools, and phases of the project lifecycle.
Experience in developing web-based training for technology training courses.
6+ years of experience in instructional design, training/curriculum development, technical writing (training content writing), coursework implementation, analysis, change management or a directly-related field.
Experience in analyzing and developing Level 2 and 3 evaluations for technology training courses.
Experience in facilitating new software implementation training.
Preferred Skills & Experience
Demonstrated experience with large-scale organizational change efforts.
Demonstrated experience developing and executing communication plans and strategies for medium-sized companies.
Demonstrated experience with the Prosci methodology for Change Management.
Demonstrated experience with International Institute of Business Analysis methods.
Energy/utility industry experience
Experience in asset management, analyzing data and developing strategies.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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