Call Center Representative
Our client is looking for a Call Center Representative to join their team. This position provides technical support for service issues, concerns, or complaints related to technical service or service parts. Involves working in the Customer Support Center (CSC) answering calls and electronic submissions from authorized service locations, end-users, and internal customers. This position is currently working remotely, but will eventually be an onsite position.
Call Center Representative Responsibilities
Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding engine, transmission, and axle technical service or service parts related issues, concerns, or complaints.
Assist internal and external customers in a professional, courteous, and timely manner.
Utilize company documentation, literature, and database to provide technical support.
Maintain call note logs with all pertinent information.
Interpret data from Virtual Technician telematics and disseminate to end users.
Communicate technical service concerns or emerging issues to management.
Assure all Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues are sent to the Compliance department.
Refer more complex technical issues or concerns to appropriate party.
Ability to work any shift, holidays, and provide afterhours support when necessary.
Maintain a clean and safe work area.
Minimal travel required.
Participate in cross functional projects and meetings.
Call Center Representative Qualifications
A high school diploma (or equivalent) with 3 years of related experience OR an associate's degree (or higher) required in lieu of experience.
Ideal candidate will have 4 year degree, and experience in a technical field. Diesel Tech or technician balance is ideal.
Real life experience is ideal but need technical skill set.
Technical skills – email, remedy, phone systems, navigating tools. This can be taught but is a plus if the candidate has the experience.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.