Business Systems Analyst
The Business Systems Analyst (BSA) is responsible for engaging stakeholders to understand opportunities for process automation and/or enhancements of Forwarding solutions and then converting those opportunities into approved projects. The BSA provides technical and business application support to internal and external customers. Cargowise One (CW1) is a key solution for this role, but the scope includes additional TMS solutions.
Translation of business needs into system requirements and project requests by working closely with project sponsors and business owners to understand business processes and recommend innovative solutions.
Ensures downstream processes are considered during system enhancement/modification efforts.
Resolve any issues and solve problems throughout project life cycle.
Perform initial QA testing to ensure system changes meet defined requirements as well as providing feedback to Development teams regarding test cases, scenarios, and scripts.
Collaborate with IT peers, business, vendors, and consultants to achieve solutions to identified business needs.
Manage project development from initiation to closure involving single or cross-functional teams.
Track / communicate project status, including issues, risks, and mitigation plans.
Lead, coach and motivate project team members on proactive basis.
Identify issue patterns and facilitate root cause analysis and resolution.
Support Forwarding solutions by coordinating resolution of reported application issues, application administration, system monitoring, and integration mapping troubleshooting.
Other duties as required.
2+ years of Business Systems Analysis.
2+ years of experience with Freight Forwarding, Warehouse Management, and Transportation Integration frameworks.
1+ year Cargowise One (CW1) system administration and/or IT support.
Comfortable working with a highly collaborative, globally distributed team as well as independently
Excellent customer facing skills and understanding of different communication styles.
Experience in a dynamic, fast-paced, and results-oriented environment.
Organizational, documentation and collaboration skills.
Problem solving and decision-making skills with a focus on existing offerings and continuous improvement.
Self-motivated with ability to adapt quickly to constantly changing environment.
Familiarity with transportation EDI messaging strongly desired.
Experience in freight forwarding, warehousing, logistics and/or supply chain management operations.
Experience using Microsoft Office 365, Monday, Visual Studio, and Microsoft TEAMS.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.