Job ID: 38612***Not able to use 3rd Party Agencies***
Business Systems Analyst
Our client is seeking a Business Systems Analyst to join their Tech Ops team in Hillsboro, OR. The Business System Analyst is a member of our client’s Tech Ops Demand and Supply Management Tech Organization. The Tech Ops Team, is responsible for Planning Master Data, SAP APO, and Purchase Order creation in SAP ECC. While Business Analysts understand the end to end Planning, they focus on APO, which is used by hundreds of users around the globe for Demand Planning and Supply Planning. The team writes and maintains Production support training material and troubleshooting guides and works on ongoing improvements to reduce incidents and to help users self-troubleshoot their issues.
Advanced Support is responsible for quickly resolving and effectively communicating incident resolution to the business.
The team also makes sure the system batch runs effectively and the planning results are as expected.
The Advanced support team also works with other Technical and development teams.
Business Systems Analyst Responsibilities:
Validating and communicating critical Batch Results.
Ability to communicate in Business-friendly language.
Training Frontline resources on the solution and holding them accountable for the quality of service delivery.
Participating in Knowledge Transfer Sessions organized by the Solution Delivery (SD) Team.
Execute APO Configuration and batch changes to resolve system bugs.
Actively explore opportunities in reducing incidents, such as identifying gaps in business process, testing, and end user training.
Responsible for training our client’s Frontline support partners on the solution so Frontline can answer all but the most complex user queries.
Business Systems Analyst Qualifications:
Bachelor’s degree in Business, Computer Science, or equivalent.
Five+ years of work experience in technology. Or Six+ years of business experience in the supply chain that includes working closely with IT.
APO implementation and configuration experience.
Strong, business facing, worldwide English skills to communicate both verbally and in writing to both business and technical teams.
General IT knowledge: Network, Server, Windows, MS Office
Expert Application knowledge in SAP APO solution - This includes Demand Planning, Supply Network Planning, Capable to Match Optimization Engine, and the Core Interface (CIF between ECC and APO).
Intermediate to Advanced application knowledge for reporting zone: Cognos, Tableau, and Teradata.
Ability to quickly ramp up on specific tools: ServiceNow, Coach, Autosys, SharePoint, Version One (Agile tool).
Ability to meet SLAs regarding incidents, automation, and service requests.
Adopt Agile methodology to deliver high quality service to customers.
Must be Customer Service minded and easy to work with.
Must have excellent written and verbal articulation and follow-up skills.
Ability to effectively troubleshoot and resolve complex issues.
Effectively communicate with Demand Planners, Supply Planners, and others in their business language. This includes simplifying complex issues into understandable and actionable steps that end with resolution.
Comfortable working with high ambiguity.
Self-learner who actively gains knowledge by reading and collaborating with others.
Passion for improving existing processes.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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