***Not able to use 3rd Party Agencies***
Business Insights Analyst
Our client is seeking a Business Insights Analyst to join their dynamic team in, Beaverton, OR. As the Business Insights Analyst for Global Consumer Services you will be responsible for operational reporting and insights to make our consumer experience world-class. Consumer Services collects consumer feedback, tracks contact center key performance indicators (KPI’s), and provides the voice of the consumer insight back to the business for process and consumer experience improvements. In this role, you will drive the data analysis and exploration on contact center KPI’s and key contact drivers ensuring that continues to deliver premium service for their consumers and members globally. You will play a critical role in building and maintaining their reporting solutions and tools that allow us to drive insights into action faster and at scale. In conjunction with their cross-functional partners, this role will help accelerate their greatest opportunities and put decision-making closer to the consumer, so they can move at the speed of the marketplace.
Business Insights Analyst Responsibilities:
Verify correctness and completeness of data models, data relationships, data mappings, and definitions.
Manage various consumer insights solutions and tools to collect relevant data and information.
Participate in research and analytical work to identify, resolve and implement solutions to key business issues that arise.
Participate and lead aspects of the development of business scorecards and actionable insights for key stakeholders including ongoing business dashboards that track the health of the business.
Leverage reporting tools and raw data to analyze consumer engagements/feedback (phone, chat, email, surveys) to identify trends and/or patterns to derive insights that impact company-wide strategies.
Continually seek ways to data-mine internal and external quality results, sales, and operational data to improve efficiency, develop individual team members, and to improve the overall consumer experience.
Continually seek opportunities to create and enhance reports based on results and changes within the evolving business.
Ability to work independently in a fast-paced environment, balancing multiple projects with tight deadlines.
Business Insights Analyst Qualifications:
Bachelor's degree in Business, Finance, Economics, Statistics or experience in a related field.
Minimum 2-3 years of relevant professional experience with an emphasis on business reporting and analytics with large amounts of data required.
2+ years of experience in broad-based business analytics roles developing high-impact management and operational reporting.
Advanced Excel and PowerPoint skills required; Mac / Keynote skills a plus.
Advanced skill level in SQL, familiarity with R, SAS, or Python a plus.
Technically proficient on reporting tools like Tableau and Power BI.
Ability to navigate large amounts of information and “connect the dots” from various data sources.
Ability to communicate well through written and verbal communication.
Detail orientated and intrinsic passion for success and high-quality delivery.
Previous experience as an analyst in a contact center environment preferred.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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