***Not able to use 3rd Party Agencies***
Bi-Lingual HR Specialist
Our client is seeking an Bi-Lingual HR Specialist to join their dynamic team in Hillsboro, OR. They are looking for someone fluent in Spanish. As an HR Advisor, you will provide a premium customer service experience to employees in the United States, Mexico, SOCO and Canada for all HR related inquiries. Our client’s contact center operates from a variety of contact channels that include phone, email, text and live chat. As an HR Advisor, you’ll use effective written and verbal communication skills, applying sound judgment and critical thinking in serving their employees. In addition, you will utilize various systems and other support tools to ensure accurate responses to employee inquiries, while consulting and looking for opportunities to educate employees.
This is a very fast paced, employee focused environment requiring you to multitask and deliver premium service with a sense of urgency. You enjoy responding to employees’ needs with the discipline to adhere to confidentiality, policy & compliance rules. This role is part of a fun, supportive and collaborative team that operates on set schedules with various shifts. You are motivated by the challenge of continuous learning and the opportunity to develop a career in Human Resources.
Bi-Lingual HR Specialist Qualifications:
One of the following is required:
Bachelor’s degree in a related field.
2-3 years relevant experience in lieu of a degree.
Four years’ military service in a related MOS/MOC.
Bilingual Spanish/English REQUIRED both written and verbal.
Experience in a service center environment highly desirable.
Knowledge of theories, practices, and procedures in HR a plus.
Strong verbal and written customer service skills critical, with an emphasis on soft skills, customer-focused resolution, and de-escalation.
Strong problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations.
Strong multi-tasking and organizational skills.
Must demonstrate initiative and the ability to work independently within a diverse team environment.
Intermediate to Advanced working knowledge of personal computers, including MS Outlook, PowerPoint, Word, Excel.
Ability to sit or stand at a desk for long periods of time.
Ability to work flexible hours.
Experience providing customer service via multiple contact channels (phone, e-mail, live chat, face-to-face, written correspondence, text, etc.).
Knowledge and understanding of HR systems and platforms preferred (SAP, Cronos).
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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