***Not able to use 3rd Party Agencies***
Back-End Software Engineer
Our client is seeking a Back-End Software Engineer to join their dynamic team in Beaverton, OR. The Back-End Software Engineer will be responsible for development and support of call routing solutions for our client’s contact centers globally. This person will work to deliver new ways for agents to serve consumers more effectively.
Back-End Software Engineer Responsibilities:
Day to day tasks includes building back-end services for an enterprise IVR platform.
Designing and Developing call routing solutions.
Exploration and prototyping of new solutions.
Partnering with architecture and tertiary teams such as Network to implement and optimize solutions.
Configuration of existing call routing solution.
Working with the business teams to obtain Call Flow requirements.
Implementing Call Flow (IVR/Routing) requirements on Genesys Designer.
Maintaining & Updating Existing Production Call flows on Genesys Designer and republishing the apps to prod.
Maintaining & Updating Business Logic on Java-based Middleware integration to external services.
Managing Contact Center Users.
Managing & Provisioning of Contact Center Routing objects through Genesys Administrator.
Working closely with the Testing team and follow up on UAT defects.
Back-End Software Engineer Qualifications:
Bachelor’s Degree or equivalent experience in Technology or related field.
4-6 years of related experience.
Strong OOP/OOD experience building back-end applications.
Willingness to learn and develop services for IVR Platform but prior experience not required.
Familiarity with emerging technologies in the field.
Experience with microservices: design, deployment, configuration scripts, and supporting documentation.
Deep familiarity and experience with Computer Telephony Integration (CTI), including Salesforce’s Service Cloud.
Experience with cloud technologies (e.g. AWS, Google, Azure).
Experience with a DevOps Culture.
Genesys experience a plus.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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