The Support Engineer will play a significant role to provide technical support for assigned applications. The Support Engineer debugs and reads code as needed to troubleshoot issues reported by end users.
The successful candidate is required to have excellent autonomous problem-solving, collaboration, and communications skills (written and oral). This role will provide support for internal tier 1-2 support teams, engineering teams, research/resolve defects and promote fixes. This is a remote position.
Applications Support Engineer Responsibilities
The Support Engineer works with the support team, engineers, product managers and business stakeholders to provide technical support for production applications.
Troubleshoots, debugs, and documents programs or technical configuration.
Provides production support including off business hours support in the event of major outages.
Performs other duties as assigned to ensure the success of the team and the entire organization.
Applications Support Engineer Qualifications
Strong motivation to create customer satisfaction through the delivery of high-quality end-user applications and by solving real problems for real users.
Self-starter able to work with little supervision.
Ability to debug code.
Troubleshooting application issues at the client and/or server level
Handle difficult situations with diplomacy and tact.
Proven analytical and problem-solving abilities.
Diagnose and solve problems creatively.
Ability to communicate clearly to varied audiences in writing, by phone, and in person.
Must work well in fast-paced, constantly changing environment.
3+ years of SQL experience.
3+ years of application support experience.
3+ years of experience supporting package installs, upgrades, and server configurations.
Experience performing network diagnostics and/or knowledge of networking protocol.
Experience with change management processes and software development lifecycle.
Programming/Coding experience preferred.
AZURE experience preferred.
Delphi and C#.NET experience preferred.
Experience working with EHR/EMR healthcare information systems and messaging will be highly considered above other candidates.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.