Account and Project Manager
Our client has an immediate opening for an Account and Project Manager as part of their Data Breach Response Team!
In the Account Manager role, you will serve as the primary resource for product knowledge and services to partners and clients. You will participate in the sales process as the expert on products & services, manage new client implementations, train clients in products/processes, serve as an escalation point for client issues, prepare reports and cultivate post sale activities and other client retention tasks.
As the Account & Project Manager, you are responsible for the support, coordination, and analysis of operational, financial, and data resources within the Data Breach Response Team related to breach response services.
Account and Project Manager Responsibilities
The Account and Project Manager is familiar with a variety of data breach and identity theft concepts, practices, and procedures, including but not limited to: victim restoration, relevant laws, and privacy and compliance issues affecting breach clients. You will use your sound judgment and discretion in supporting departmental goals. You work with the Sales team to respond to issues by providing accurate and timely feedback while consistently demonstrating a high level of professionalism as a representative. You ensure successful program implementation with clients.
Manage breach response service engagements and new client implementations utilizing internal and vendor resources
Clearly define client requirements and responds effectively and efficiently during pre-implementation and throughout engagement. Communicate those requirements into written record internally.
Maintain and grow relationship between company and clients; work closely with other internal departments to ensure client satisfaction on all levels.
Accurately relay product and process information to clients.
Request and review contracts ensuring both client and company objectives are met; approve all commitments made to the client during the Sales cycle.
Able to work under pressure, dealing with multiple concurrent implementation and support issues.
Review and update Salesforce.com data for account accuracy and consistency.
Approve vendor invoices and obtain vendor estimates and compare them to pricing model estimates.
Analyze client data and perform basic data work if necessary.
Interface with clients in on-going defining of requirements, determining resource allocation, and setting expectations with the client on these matters.
Ability to maintain flexible working hours, at times requiring evening, weekend, or distance work.
Willingness to continually upgrade knowledge and understanding of the breach management and privacy practices.
Financial aptitude to assist in pricing and expense tracking.
Client visits and other travel as required.
Other duties as assigned.
Account and Project Manager Qualifications
Your critical skills set include patience, tact, written and verbal communications, and the ability to build relationships and trust with clients. As the Account and Project Manager, you must be highly organized, possess detailed knowledge of the processes involved in product delivery, portray confidence, exude a positive image that reflects well on the organization, and have the ability to work with highly confidential client and company information.
Analyze situations carefully and adopt effective courses of action.
Interpret verbal communication into effective written record, e.g. contracts, reports and other professional letters, memoranda, and documents.
Capable of independent and creative problem solving.
Present information in a thorough, factual, and organized manner.
Bachelor’s degree in related field, preferred.
2-3 years’ experience in a client-based services environment, including project management responsibility for service engagements.
Required Certified Associate in Project Manager (CAPM) or equivalent.
Excellent verbal and written communication skills and ability to deal with sensitive, confidential, and urgent issues.
Ability to process, disseminate, and respond to information in a high pressure, high stress environment.
Effectiveness at building collaborative relationships and working effectively with internal departments, clients, vendors, management, and peers.
Highly proficient computer skills to include Word, Excel and Outlook, including experience utilizing Excel formulas.
Superior administrative skills to include good organizational ability and attention to detail.
Strong customer service orientation.
Familiarity with identity theft, a variety of data breach and identity theft concepts, practices, and procedures, including but not limited to: privacy concepts, victim restoration, relevant laws, and compliance issues.
Company product knowledge a plus.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.